References to “us”, “we”, and “our” are references to Sports Travel and Hospitality New Zealand Limited and references to “you” are to you as a visitor to our Site and/or to you who has contacted us. Sports Travel and Hospitality New Zealand Limited is part of the Sports Travel and Hospitality Group of companies, including Sports Travel and Hospitality Limited, Sports Travel and Hospitality Australia Pty Limited, STH Japan K.K., and Sports Travel and Hospitality Group Limited, wholly owned by Sodexo Limited (“Sports Travel and Hospitality Group”).
We want you to know that we respect the privacy of every individual who visits the Site and every individual who contacts us. We set out below what information we learn about you when you visit the Site and contact us, what we do with that information, and how you can change the information we have.
What information do we collect?
When you visit the Site, we recognise only your domain name and not your e-mail address. We will see your e-mail address only if you fill out the Online Registration Form, send us an e-mail message or send us your email address.
If you provide personally identifiable information about yourself such as your name, address, date of birth, email address, telephone number (“Personal Information”) by completing an Online Registration Form, by placing an order on our Site, by contacting us via email, telephone, instant messenger or otherwise communicate with us in order for us to provide you with the services that you have requested or by voluntarily telling us about yourself or your activities, we will collect and retain that Personal Information.
If you complete an online contact form on this Site or send us an email we will use the Personal Information to provide the information you have requested or other information that we believe will be of interest to you. If you have asked us to contact you with advice or information, we will use your Personal Information to contact you in the manner (if any) specified on the Online Registration Form or communication from you.
Personal Information we receive from other sources
We may obtain your Personal Information from other sources. For instance, if you have submitted Personal Information to any of our group companies, we may obtain information about you from them and combine it with Personal Information that you have submitted to us. We may also work with third parties such as payment service providers, credit reference agencies, list brokers and advertising networks and we may receive your Personal Information from them and combine it with Personal Information that you provide to us. We also use a variety of publicly available third-party sources (such as Linked In) and general information researched on the internet in order to carry out basic research to enable us to reach out to businesses who we think will be interested in our Site and services. We will only collect corporate contact details (such as business email addresses) when carrying out such research.
Personal Information you submit about another person
Non-Personally-Identifiable Information collected automatically
We may collect information about you that is not personally identifiable, such as the type of internet browser and operating system you use, or the domain name of the website or the advertisement from which you linked to the Site.
When you visit our Site, we automatically log your IP address. This is the unique address that identifies your computer on the internet and which is automatically recognised by our web server. We use IP addresses to help us administer the Site and to collect data for broad research use. Where possible we link IP addresses to personally identifiable information that helps us evaluate how we might be able to improve our service.
When you view the Site we may store some information on your computer. This information will be in the form of a “Cookie”. “Cookies” are small pieces of information that are stored on your browser on your computer’s hard drive. Our cookies do not contain any personally identifying information, but they do enable us to tailor the Site or advertisement to reflect your interests and preferences.
How do we use your Personal Information?
We will use the Personal Information collected in accordance with the above, for the following purposes:
If you do not want to receive information from us as described above or wish us to delete or amend Personal Information you have submitted to us please contact us at the address set forth in the “Enquiries” section below.
Protection and storage of Personal Information
We follow strict security measures in the storage and disclosure of Personal Information to prevent unauthorised access.
We will hold your Personal Information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us. If we have not been in contact with you for 3 years then your account may be classed as dormant or your Personal Information may be deleted in line with our data retention policy. We will email to remind you before deletion so please check your inbox regularly to see if we have sent you any emails about this.
Who do we share your personal information with?
For the purposes set out above we may process and share your Personal Information with personnel of:
Commercial Partners, Event Organisers or Venue Operators
This Site offers travel and hospitality packages delivered by us and third-party partners to sports events, which are organised and run by rights holders who we have contracted with, so we may also be required to share your Personal Information with any third-party hospitality providers, rights holders, or venue operators of the event you have purchased a package in relation to.
How is the Personal Information we share used?
Your Personal Information will be used by us and shared with third parties referred to above for the purposes of:
We may disclose your Personal Information to recipients set forth above which may be located overseas, which we will do in accordance with applicable laws.
It is possible that information will be transferred to an overseas recipient (other than any of our overseas related entities) located in a jurisdiction where you will not be able to seek redress under your local data protection laws and that does not have an equivalent level of data protection as in your jurisdiction. To the extent permitted by your local data protection laws, we will not be liable for how these overseas recipients handle, store and process your Personal Information. By providing your Personal Information to us for the purpose of booking and otherwise arranging travel and/ or hospitality related products and services for you, you consent to our disclosure of your Personal Information to these overseas recipients for that purpose.
Our Site may contain chat rooms, forums, message boards, and/or news groups for our users or Members only. Any information that is disclosed in these areas becomes public information and you should always be careful when deciding to disclose your Personal Information.
Access, correction and other requests in relation to your personal information
You are entitled to access any Personal Information we may hold about you in accordance with applicable laws. Where Personal Information we hold about you is not accurate, complete or up-to-date or the information is irrelevant or misleading, you may ask us to correct that Personal Information, and we will respond to your request within a reasonable time. We reserve the right to confirm the identity of the person seeking access or correction to Personal Information before complying with such a request. We reserve the right to deny you access for any reason permitted under applicable law. If we deny access or correction, we will provide you with written reasons for such denial unless it is unreasonable to do so and, where required by applicable laws, will note your request and the denial of same in our records. If you wish to access or seek correction of any Personal Information we hold about you, please refer to the “Enquiries” section below.
You must always provide accurate information and you agree to update it whenever necessary. You also agree that, in the absence of any update, we can assume that the information submitted to us is correct, unless we subsequently become aware that it is not correct.
The privacy laws of some jurisdictions also give individuals the right to delete their Personal Information or, in some circumstances, to restrict or object to the processing of their Personal Information.
We will handle any request to exercise your rights in accordance with applicable law and any relevant legal exemptions. If you wish to exercise any of your rights, please contact us at the address set forth in the “Enquiries” section below.
You will not have to pay a fee to access your Personal Information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.